Privacy Policy

Last updated: 10 September 2026

SIGNSEAL LTD (“SignSeal”, “we”, “us” or “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you:

• visit or use our website at www.sign-seal.co.uk;

• contact us by telephone, email, website enquiry form or other means;

• request a quotation or purchase products or services from us;

• supply artwork, photographs, documents or other project information;

• use software, digital signage, kiosk, managed-device or other technology services supplied or supported by us; or

• otherwise interact with SignSeal Ltd.

This policy is intended to explain our practices in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The organisation responsible for personal information covered by this Privacy Policy is:

SIGNSEAL LTD
Company number: 15065690
VAT number: 447936549

Business address:
Unit 36, Andersons Industrial Estate
Lower Park Road
Wickford
Essex
SS12 9EJ
United Kingdom

Website: www.sign-seal.co.uk
Email: info@sign-seal.co.uk
Telephone: 01268 944 015

For questions about this Privacy Policy or how we process personal information, please contact us using the details above.

2. The Services We Provide

SignSeal Ltd provides signage, graphics, printing, fabrication and associated services, together with digital and technology-based solutions.

Our services may include:

• signage design, manufacture and installation;

• vehicle graphics and wrapping;

• window graphics and manifestation;

• large-format printing;

• CNC and laser-cut products;

• fabricated signage and lettering;

• digital signage;

• digital menu systems;

• touchscreen and self-service kiosks;

• tablet-based business systems;

• commercial display systems;

• device supply, configuration and deployment;

• managed-device and kiosk configuration;

• bespoke and customised software;

• content-management solutions; and

• technical and ongoing support.

The information we process will depend upon the products or services being provided.

3. Information We Collect

We may collect and process different types of personal information depending upon your relationship with us.

Contact and Business Information

This may include:

• your name;

• job title;

• business or organisation name;

• business address;

• email address;

• telephone number; and

• other contact information you provide.

Enquiry and Customer Information

When you request a quotation, place an order or contact us regarding a project, we may process:

• enquiry details;

• quotation information;

• project requirements;

• correspondence;

• order history;

• installation or delivery information;

• billing and payment information; and

• customer-service records.

Artwork and Project Information

Customers may provide:

• logos;

• artwork;

• photographs;

• documents;

• plans;

• vehicle photographs and details;

• site photographs;

• specifications; and

• other files required to design, manufacture or deliver a project.

Some of these materials may contain personal information.

Website and Technical Information

When you visit www.sign-seal.co.uk, certain technical information may be collected automatically by our website, hosting provider or technologies used by the website.

Depending upon the website configuration, this may include:

• IP address;

• browser type and version;

• device type;

• operating system;

• pages visited;

• date and time of access;

• referring website;

• server and security logs; and

• cookie or similar technology information.

We may use this information to operate, secure, maintain and understand the use of our website.

Software and Managed-Device Information

Where we provide software, digital signage, kiosk or managed-device services, we may process information such as:

• user or administrator account details;

• device identifiers;

• hardware information;

• operating-system information;

• installed application information;

• device configuration;

• security and compliance information;

• network information;

• diagnostic information;

• system and application logs;

• support information; and

• device-management activity.

The precise information available to us depends upon the service, device and technology being used.

4. How We Collect Information

We may obtain personal information:

• directly from you;

• from your employer or organisation;

• through www.sign-seal.co.uk;

• through website enquiry or contact forms;

• through telephone or email communications;

• through quotations and orders;

• during site surveys and installations;

• through software and systems we provide;

• from devices we have been authorised to configure or manage;

• from suppliers or business partners where appropriate; and

• automatically through website, server, security or application technologies.

5. How We Use Personal Information

We may process personal information to:

• respond to enquiries;

• prepare quotations and estimates;

• create artwork and visual proofs;

• manufacture and install products;

• process and fulfil orders;

• arrange site visits, installations and deliveries;

• administer customer accounts;

• process payments and maintain accounting records;

• provide customer and technical support;

• communicate regarding existing or prospective projects;

• operate, maintain and secure www.sign-seal.co.uk;

• prevent and investigate fraud, misuse and security incidents;

• provide software and digital services;

• configure and deploy devices;

• manage authorised devices and applications;

• provide kiosk and digital-display services;

• diagnose technical problems;

• maintain system reliability and security;

• improve our products and services;

• maintain appropriate business records;

• comply with legal, regulatory, accounting and tax requirements; and

• establish, exercise or defend legal claims.

6. Our Lawful Bases for Processing

Under UK GDPR, we must have a lawful basis for processing personal information.

Depending upon the circumstances, we may rely upon:

Contract

Processing may be necessary to enter into or perform a contract with you.

For example, we may need your contact information, project information and installation details to provide a quotation and complete an order.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

These interests may include:

• operating our business;

• responding to business enquiries;

• managing customer relationships;

• maintaining records;

• improving our products and services;

• operating and securing our website and systems;

• preventing fraud and misuse; and

• providing appropriate customer and technical support.

Legal Obligation

We may process and retain information where required to comply with legal, regulatory, accounting or tax obligations.

Consent

Where appropriate, we may rely upon your consent.

Where processing is based upon consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

7. Our Website – www.sign-seal.co.uk

This Privacy Policy specifically applies to our website at www.sign-seal.co.uk.

When you use our website, our web server, hosting provider and website technologies may process technical information necessary to:

• deliver pages and content to your device;

• maintain website functionality;

• protect the website against malicious activity;

• identify and diagnose technical problems; and

• maintain appropriate server and security logs.

If you submit information through a contact or enquiry form on www.sign-seal.co.uk, we will use the information you provide primarily to respond to your enquiry and, where appropriate, prepare a quotation or provide the requested service.

We will not sell information submitted through our website to third parties.

8. Cookies and Similar Technologies

www.sign-seal.co.uk may use cookies and similar technologies.

Some cookies may be strictly necessary for the website to operate correctly or securely.

Other technologies may be used for functionality, analytics or other purposes.

Where UK law requires consent before a non-essential cookie or similar technology is stored or accessed on your device, we will seek the appropriate consent.

Further information about the particular cookies used by www.sign-seal.co.uk may be provided through our Cookie Policy or cookie-management facility.

You can also control cookies through your browser settings, although disabling certain cookies may affect website functionality.

9. Software, Digital Signage and Kiosk Services

SignSeal Ltd may develop, supply, configure, host or support software and technology solutions for business customers.

These may include:

• digital signage;

• digital menu boards;

• information displays;

• touchscreen kiosks;

• self-service terminals;

• tablet-based systems;

• bespoke business software;

• content-management systems; and

• associated technical services.

Depending upon the service being provided, SignSeal Ltd may process information either as a data controller or as a data processor.

Where a business customer determines why and how personal information is processed through a system and SignSeal processes that information solely on its behalf, the business customer will generally be the data controller and SignSeal will act as its data processor.

Where required, appropriate contractual data-processing provisions may be entered into with the customer.

10. Managed Devices and Enterprise Device Management

SignSeal Ltd may supply, configure, deploy, secure and support tablets, displays, kiosks and other commercial devices on behalf of customers.

We may use enterprise device-management technologies and platforms supplied by third-party technology providers to perform these services.

Depending upon the customer’s configuration, this may allow us to process information including:

• device identifiers;

• device model and hardware information;

• operating-system information;

• installed applications;

• device configuration;

• security status;

• compliance status;

• network information;

• diagnostic information;

• system logs; and

• management activity.

We use this information only where reasonably necessary and authorised to provision, configure, secure, maintain, troubleshoot or support relevant devices and services.

Where we manage devices on behalf of another organisation, that organisation may remain responsible for determining the purposes for which information relating to its users and devices is processed.

11. Data Processing on Behalf of Customers

Some SignSeal services may involve us processing personal information on behalf of a customer.

In these circumstances, SignSeal will normally act as a data processor and the customer as the data controller.

Where we act as a processor, we will process personal information in accordance with the applicable agreement and the customer’s documented instructions, except where otherwise required by law.

We will take appropriate technical and organisational measures designed to protect information entrusted to us.

We may use appropriate subprocessors where necessary to provide hosting, infrastructure, communications, device-management or other technical services.

12. Sharing Personal Information

We do not sell personal information.

We may disclose information to trusted third parties where reasonably necessary to operate our business or provide our products and services.

These may include:

• website and hosting providers;

• IT and cloud-service providers;

• software providers;

• enterprise device-management providers;

• communications providers;

• accounting and payment-service providers;

• delivery and courier companies;

• suppliers and specialist subcontractors;

• professional advisers; and

• government, regulatory, law-enforcement or judicial authorities where disclosure is legally required.

We seek to provide third parties only with information reasonably necessary for their role.

Where a third party acts as our processor, we will take appropriate steps to ensure suitable data-protection arrangements are in place where required.

13. International Transfers

Some third-party technology, cloud, hosting, communications or software providers may process information outside the United Kingdom.

Where personal information is transferred to a country that is not covered by applicable UK adequacy regulations, we will seek to ensure that an appropriate transfer mechanism or safeguard is used where required by UK data protection law.

These safeguards may include contractual protections recognised under UK data protection legislation.

14. Data Security

We take appropriate technical and organisational measures designed to protect personal information from:

• unauthorised access;

• accidental loss;

• inappropriate disclosure;

• alteration;

• destruction; and

• misuse.

Depending upon the service and information involved, measures may include authentication, access controls, security monitoring, backups, encryption where appropriate and limiting access to authorised persons.

Although we take reasonable security precautions, no internet-connected system or electronic transmission can be guaranteed to be completely secure.

15. Data Retention

We will not retain personal information for longer than reasonably necessary for the purpose for which it was collected, subject to legal, accounting, tax, contractual and legitimate business requirements.

Different types of information may therefore have different retention periods.

For example:

• financial and accounting information may be retained where required by tax and company law;

• customer and project records may be retained to provide ongoing support and maintain an appropriate record of work undertaken;

• artwork and production files may be retained to facilitate replacement, amendment or repeat orders;

• website and security logs may be retained for appropriate operational and security periods; and

• software and managed-device information may be retained for the duration of the relevant service and for an appropriate period afterwards where necessary.

Information that is no longer reasonably required will be deleted, anonymised or otherwise securely disposed of where appropriate.

16. Marketing Communications

Where permitted by law, we may contact existing or prospective business customers regarding SignSeal products or services that we reasonably believe may be relevant to them.

Where consent is legally required, we will seek that consent.

You can ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe mechanism provided with the communication.

We do not sell customer contact information to third parties for their own marketing purposes.

17. Your Rights Under UK Data Protection Law

Subject to applicable conditions and exemptions, you may have the right to:

• access personal information we hold about you;

• rectify inaccurate or incomplete personal information;

• request erasure of your personal information in certain circumstances;

• request restriction of processing in certain circumstances;

• object to certain processing;

• request data portability for certain information;

• withdraw consent where processing relies upon consent; and

• raise concerns about the way your personal information is being processed.

Not every right applies in every circumstance.

To exercise a data-protection right, contact:

dan@sign-seal.co.uk

We may need to verify your identity before responding to certain requests.

Where SignSeal is processing information solely on behalf of another organisation as its data processor, we may need to refer your request to the relevant data controller.

18. Complaints

If you are concerned about how we have processed your personal information, please contact us first so that we can investigate your concern.

You also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

19. Third-Party Websites and Services

www.sign-seal.co.uk may contain links to websites or services operated by third parties.

Those organisations are responsible for their own privacy practices, and their websites and services may be governed by separate privacy policies.

This Privacy Policy does not control the processing undertaken independently by third-party websites.

20. Children’s Information

Our products and services are primarily provided to businesses and organisations and www.sign-seal.co.uk is not intended to collect personal information directly from children.

Where a business customer uses a SignSeal-provided system in circumstances involving children’s personal information, the customer’s responsibilities as data controller and our responsibilities as a processor, where applicable, will be governed by the relevant agreement and applicable data protection law.

21. Changes to This Privacy Policy

We may update this Privacy Policy where our business, website, services, technology or legal obligations change.

The current version will be published at www.sign-seal.co.uk and the date at the top of this policy will indicate when it was last updated.

22. Contact Us

For questions about this Privacy Policy, our website or the way SignSeal Ltd handles personal information, please contact:

SIGNSEAL LTD
Unit 36, Andersons Industrial Estate
Lower Park Road
Wickford
Essex
SS12 9EJ
United Kingdom

Website: www.sign-seal.co.uk
Email: info@sign-seal.co.uk
Telephone: 01268 944 015

Company number: 15065690
VAT number: 447936549